Want to increase customer satisfaction?

Since 2003, Némésis studio has supported companies seeking to improve their customer satisfaction. We use our expertise to help you digitise and optimise your various customer relations processes by creating solutions 100% tailored to your needs. This way, your system is completely redesigned and allows you to achieve your customer satisfaction goals.

What is customer satisfaction?

Customer satisfaction is the satisfaction level of a user in the broad sense (customer, prospect, employee, supplier, subcontractor, etc.) following a one-time contact or after purchasing and using a product or service. It is often difficult to measure because it is based on the person’s subjective perception.

However, it is crucial to be able to evaluate their satisfaction in order to improve it. In fact, a dissatisfied customer won’t hesitate to make it known, thereby damaging your reputation, and may well quickly abandon you in favour of the competition. It would be a shame to lose your brand image and e-reputation (which have taken you years to build) due to a lack of follow-up on user satisfaction.


The benefits of optimising customer satisfaction

The decision to optimise customer satisfaction is not always an easy one. This is all the more true if the current methods have been in place for a long time. However, optimising satisfaction brings many benefits:

Better tracking of satisfaction

Implementing powerful digital tools helps you measure and track customer satisfaction (overall satisfaction, net promoter score, customer experience, repurchase intentions, etc.). You can thus adapt your strategies to meet your customers' expectations and achieve your satisfaction goals.

Increased customer loyalty

A satisfied customer is a returning customer and therefore a loyal customer. Based on this observation, your company has every interest in putting customer satisfaction at the heart of its digital transformation strategy (improved customer service, optimised logistics, loyalty programme, gamification, personalised emails, etc.).

Increased recommendations

Satisfied customers are your company's best ambassadors and can help you gain new customers. It is therefore important to identify them and make optimal use of them. This requires attractive strategies (referral programme, automatic emails, etc.).
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Némésis studio's expertise

Since 2003, Némésis studio has been developing innovative custom digital solutions and supporting companies seeking to digitise their business.
Whatever you need (CRM, extranet, etc.), we support you throughout your project. Thanks to our agile approach, our team doesn’t just develop your project. We help you see further and design powerful and competitive tools.

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Trust us with your digital project

Our team is available to help define your expectations and propose reliable and economical solutions. We can develop the custom features you need to address all your challenges and boost your business.